Return Eligibility
You may request a return within 7 days from the date of delivery only if:
- Wrong product received
- Damaged product received
- Product received in leaking or broken condition
- Missing item in the package
- Expired product received
Customers should report the issue within 48 hours of delivery along with:
- Order Number
- Photos of product
- Photos of package
- Unboxing video (recommended)
Products Not Eligible for Return
Returns are not accepted for:
- Opened products
- Used products
- Products damaged by customer
- Products without original packaging
- Change of mind
- Personal preference
- Taste or smell complaints of herbal products
- Incorrect orders placed by customers
Refund Timeline
After approval:
- Refund will be processed within 5–7 business days.
- Bank or payment gateway may take an additional 2–7 business days to credit the amount.
Prepaid Orders
If an order is cancelled before dispatch:
100% refund
If customer refuses delivery:
Refund will be processed after deducting shipping charges (if applicable).
COD Orders
Cash on Delivery charges (if any) are non-refundable.
Damaged or Wrong Product
After verification:
- Free replacement
OR
- Full refund
at Brijbooti’s discretion.
Non-Delivery
If the courier confirms that the shipment is lost in transit:
Customer may choose:
- Full refund
OR
- Free replacement
Cancellation Policy
Orders can be cancelled before dispatch.
Once shipped, cancellation may not be possible.
Refund Method
Refunds will be issued to the original payment method.
For COD orders, customers may be asked to provide bank account details.
Contact
Email: ankur.india333@gmail.com
Phone: 9540171291